This guide is for parents paying invoices issued by their tuition provider.
Open and check the invoice
Sign in to your parent portal and open Billing.
Find the invoice in your invoice list and open it.
Check the invoice reference, lesson details, amount already paid and outstanding balance.
If the lessons or amount look wrong, contact your tuition provider before paying. Include the invoice reference so they can find the correct record.
Pay online
Find Pay this invoice on the invoice.
If no saved card is available, select Add a payment method and add a card using the secure payment-method flow. Return to the invoice afterwards.
Select Pay with saved card to pay the online balance.
Complete any bank authentication requested.
Check the invoice balance and payment history after the payment completes.
Some invoices have separate agency and tutor components. Follow the instructions on your invoice: the online balance may cover only the agency portion, with the tutor portion payable separately.
If you are asked to pay the tutor directly
Your invoice may show Pay tutor directly or Pay tutor by bank transfer. In that case, follow the tutor payment instructions and use the reference shown.
If the invoice offers I've paid the tutor, use it only after sending the transfer. This sends your payment report to the tutor for confirmation; it does not charge your card or prove that the transfer has arrived.
If payment does not complete
Bank authentication is needed: complete the bank's approval step. If an existing payment attempt offers an authentication action, finish that attempt before starting another.
Your card is declined: check the displayed error and update your payment method if needed.
You see a pending charge: check the invoice's payment history and contact your tuition provider if the status is unclear. Avoid paying again while the first attempt is unresolved.
No online payment button: the invoice may already be settled or require a direct payment route. Follow the invoice instructions or ask your tuition provider.
You cannot see the invoice: check that you are using the correct parent account and ask your tuition provider to check access.
Your tuition provider can investigate payment questions using the invoice reference and payment status. Do not send full card details in messages or email.