This guide is for tutors, parents and students joining a lesson in TuitionFlow Classroom. If your lesson uses Zoom, Google Meet, Teams or another provider, use the provider link shown on the lesson instead.
When does the classroom open?
TuitionFlow Classroom opens 15 minutes before the scheduled start time. For a lesson starting at 4pm, classroom access begins at 3:45pm. The access window closes two hours after the scheduled end time.
A join link may be visible before access opens. Seeing the link does not mean you can enter the classroom yet.
Before you join
Sign in using the account linked to the lesson.
Have your camera, microphone and any lesson materials ready.
Allow your browser to use your camera and microphone when asked.
Join the lesson
Find the lesson in your portal. Parents and students can open Schedule; tutors can also use the Join link on today's session card.
Check the student, tutor, date and time, then open the lesson's join link. Parents and students may see Join TuitionFlow Classroom lesson.
On the device preview, choose the correct Camera and Microphone. Check whether Join with video on is selected.
Select Join now. If you see a waiting message, wait for the tutor to admit you.
You should arrive in the classroom for the selected lesson. Your tutor will guide you through the lesson and any shared board or resources.
If you cannot join
The classroom is not open: check the scheduled start time and try again within the access window.
No join link: check that the lesson is online and has not been cancelled. Ask your tuition provider to check the lesson's classroom setup and your account's access.
Camera or microphone problem: check browser permissions and the selected devices. Use Try camera and microphone again if it appears.
The classroom is locked: contact the tutor and wait for them to reopen it.
The link opens another provider: follow that provider's joining instructions; the TuitionFlow Classroom access window applies to the built-in classroom.
If you need help, give your tuition provider the lesson date, time and error message. Do not share your sign-in details.